Reporting concerns
We count on you to model ethical behavior and to speak up with questions or concerns about the Code of Business Ethics or compliance with company policies, procedures and applicable laws.
In addition to speaking with your manager or HR representative, you can report any concerns 24/7 in the language you feel most comfortable:
- Online via the GXO Ethics and Compliance reporting website
- Via email at [email protected]
- By phone via the Ethics Line numbers below
You can also contact [email protected] for guidance, advice, or general inquiries related to ethics and compliance. Whether something doesn’t feel right or you simply need support navigating a situation, we’re here to help.
GXO has a strict non-retaliation policy. Reports will be kept confidential to the extent possible and where permitted by local legislation, you may choose to report a complaint anonymously.
Ethics Line
The Ethics Line is maintained by an independent company and is open 24 hours a day, seven days a week. Translation services are offered.
International Phone Numbers
Australia
Belgium
Canada
Chile
China
Czech Republic
Finland
France
Germany
Hong Kong
India
Ireland
Italy
Japan
Malaysia
Mexico
Netherlands
Peru
Poland
Portugal
Romania
Singapore
Spain
Switzerland
Taiwan
Thailand
United Kingdom
United States
Reporting Concerns FAQs
The Ethics and Compliance Team is led by Meagan Fitzsimmons, Chief Compliance and ESG Officer, and they manage a variety of areas for GXO including, but not limited to: Trade Compliance, Insider Trading, Enterprise Risk Management, Third Party risk, training and communication on certain risks, performing auditing activities and, of course, managing our hotline and performing investigations as our employees speak up and raise matters to our attention.
The team is currently comprised of 13 employees that are based in the United Kingdom and the USA. Seven of our employees are dedicated to performing investigations full-time while the remainder of the team handles compliance areas such as: trade compliance, insider trading, data privacy, gifts & entertainment, conflicts of interest and more
Reporting Workplace Concerns
You should report any Ethics concerns that fall under the Code of Business Ethics such as, but not limited to: discrimination, harassment/sexual harassment, conflicts of interest, accounting irregularities, falsification of any business record, misuse of company funds, trade compliance infractions, and retaliation against employees who speak up.
Concerns can be reported directly to your supervisor, Human Resources, via our third-party reporting call center or website, or directly to Ethics at [email protected].
Yes, employees have the option of remaining anonymous when filing a report through the third-party hotline or website.
Yes, GXO’s Code of Business Ethics strictly prohibits retaliation against employees who bring forth concerns in good faith. What is “good faith”? Good faith means you believe, or you see or experience the issue you are raising to our attention.
Investigation Process
We review all reports we receive and determine if an investigation is needed. If an investigation is necessary, an investigator may reach out for additional information, gather evidence, interview witnesses, and determine appropriate next steps.
Generally, the reporting party is informed once the investigation is concluded and whether a policy violation was identified, though specific details about the investigation, such as disciplinary actions, may remain confidential due to privacy considerations.
While we would like to provide an average timeframe in which an investigation is typically completed, every matter raised to our attention is unique to itself and is comprised of various challenges. Be assured, we take all matters raised to us seriously and complete an investigation as timely as we can. If you’ve used the website or telephone number to report a matter to us, please continue to follow up there as we may have questions or updates on the investigation. If you reported this directly to us, please do not hesitate to contact us.
Confidentiality and Privacy
Every report that we receive is treated as confidential. Reports are shared only with employees and third parties who help us investigate the matter so a comprehensive investigation can be completed. Throughout the investigation we may need to speak to employees to help us understand what happened. We do ask questions and may look at documents or other data, some general and some specific, that help us perform a comprehensive investigation.
To protect the integrity of the investigation, we ask employees not to discuss the details of an ongoing investigation with coworkers.
Participation in Investigations
If asked to participate, you are expected to cooperate fully, provide truthful information, and keep the details confidential. As an employee of GXO, our Code of Business Ethics does require you to report known or potential violations, provide truthful and honest information and cooperate in any investigation in which we ask you for information. The full statement is below.
“Failure to report known or potential violations of the Code can have significant consequences. Employees who violate the Code, fail to report a potential issue, withhold information about an actual or suspected issue, make a false statement during an investigation, or otherwise fail to cooperate in an investigation may face appropriate disciplinary action, up to and including termination of employment.”
“Failure to report known or potential violations of the Code can have significant consequences. Employees who violate the Code, fail to report a potential issue, withhold information about an actual or suspected issue, make a false statement during an investigation, or otherwise fail to cooperate in an investigation may face appropriate disciplinary action, up to and including termination of employment.”
Concerns about Retaliation
An employee or employer that takes negative action against an employee for engaging in legally protected activities, such as reporting discrimination or participating in an investigation. GXO does not tolerate retaliation. Reporting concerns to our attention is a protected activity under the US and many other nations’ regulations.
Below are examples of the most common types of retaliation. This list is illustrative only and does not include every type of retaliatory action:
Demotion
Being denied promotions or other opportunities
Being transferred
Suddenly having hours cut
Suddenly receiving poor performance reviews or feedback
Exclusion from meetings or activities
Bullying, gossip, being threatened or intimidated
Below are examples of the most common types of retaliation. This list is illustrative only and does not include every type of retaliatory action:
Demotion
Being denied promotions or other opportunities
Being transferred
Suddenly having hours cut
Suddenly receiving poor performance reviews or feedback
Exclusion from meetings or activities
Bullying, gossip, being threatened or intimidated
If you feel you are being retaliated against, please contact Human Resources or Ethics directly. If you feel it is related to your participation in an investigation, you can also reach out to the investigator who investigated the case.